Shipping Policy

💙 SHIPPING POLICY

🌏WHERE DO WE SHIP?
  • WE SHIP WORLDWIDELY.
  • US SHIPPING: 8-10 business days
  • INTERNATIONAL SHIPPING: 2 – 3 weeks (estimated dates will be shown in checkout based on your delivery location)  
  • You will receive a confirmation email upon placing an order. Please note delivery addresses cannot be changed or edited after an order is placed. Orders are processed within 1 – 2 business days after payment confirmation.
  • Once your order has been processed you will receive an email with shipping date confirmation and tracking information. The shipping times provided are to be used as a reference. Vivi nails cannot take responsibility for customs clearance delays or other possible delays.

 

🌸PLEASE ALLOW 2-5 BUSINESS DAY FOR ORDER TO BE SHIPPED

Every Vivi nail set is uniquely tailored just for you. Our made-to-order approach not only guarantees personalized craftsmanship but also champions sustainability by reducing waste. Kindly allow 2-5 business days for our dedicated artists to craft your perfect set.

 

✂️CANCELLATION

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

 

📦 LOST OR STOLEN ITEMS

We understand the frustration of awaiting a cherished package, only for it to go missing. While circumstances like these are beyond our control, our devoted customer service team will collaborate closely with you and the carrier office to address and resolve the issue. Your satisfaction is our priority, and we'll make every effort to ensure a positive experience.